Terms of Service

Last updated: April 24, 2026

1. Service Overview

Shibamaru Store (operated by YuJin LLC) provides proxy purchasing services for Japanese merchandise, wholesale distribution of Japanese collectibles, and direct sales of in-stock items to customers worldwide.

2. Proxy Purchase Service

  • We purchase items on your behalf from Japanese marketplaces (Mercari, Yahoo Flea Market, Rakuma, Yahoo Auctions)
  • A 15% service fee is applied to the item price
  • International shipping costs are calculated separately
  • Items are subject to availability; we cannot guarantee purchase success

3. Wholesale Service

  • Wholesale prices are available for registered business customers
  • Minimum order quantities may apply
  • Prices are in JPY and subject to change

4. Payment

  • Payments are processed securely via Stripe (credit cards), Alipay, Alipay+, WeChat Pay and other supported channels
  • All prices are listed in Japanese Yen (JPY)
  • Foreign currency exchange rates are determined by your card issuer or wallet provider

5. Shipping

We ship worldwide via FedEx, DHL, EMS, and other carriers. Shipping times and costs vary by destination. Customs duties and import taxes are the responsibility of the buyer.

6. Returns & Refunds

  • Proxy purchase items: Non-refundable once purchased (as per marketplace rules)
  • Wholesale/In-stock items: Returns accepted within 7 days if item is defective or significantly different from description
  • Shipping costs for returns are borne by the buyer unless item is defective

7. Wallet Balance (Recharge & Use)

  • Wallet balance is a prepaid payment method (前払式支払手段) issued by YuJin LLC, usable only for goods, shipping, and proxy fees within Shibamaru Store. It cannot be transferred, gifted, or used outside our service.
  • Recharge is processed via Alipay, Alipay+, WeChat Pay, or other supported channels. Minimum recharge ¥100, maximum ¥1,000,000 per transaction.
  • Refund of unused balance: Within 180 days from your last recharge, any unused balance may be refunded back to the original payment channel upon request. Transaction fees incurred during the refund are borne by the customer.
  • Order refunds: When an order paid with wallet balance is cancelled, the amount is returned to your wallet (not to the original payment channel).
  • No expiry: Wallet balance does not expire. We will not unilaterally cancel or invalidate your unused balance.
  • Proxy bidding orders: Bidding (代拍) orders can only be paid with wallet balance. The estimated amount is held on order placement, charged at the actual winning bid, and released to your wallet if the bid is unsuccessful. (This rule applies once Phase 2 of wallet bidding is launched.)
  • In case of business discontinuation: Refunds are made pro-rata up to the deposit guarantee (発行保証金) deposited with the Legal Affairs Bureau, in accordance with Japan's Payment Services Act (資金決済法).

8. Limitation of Liability

We are not responsible for damage during international transit, customs seizures, or delays caused by carriers or customs authorities.

9. Contact

YuJin LLC (悠仁合同会社)
Address: 茨城県鹿嶋市木滝478番地7号, Ibaraki, Japan 314-0028
Email: info@yujin-llc.co.jp
Website: https://shop.yujin-llc.co.jp